Frequently Asked Questions

Everything you need to know about shopping with Something Went Wrong.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return authorization.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, we will provide a replacement or repair.

Can I cancel my order after it has been placed?

Orders can be cancelled within 1 hour of placement. After this window, the order is sent to our fulfillment center and can no longer be modified.